FAQs

FAQ Page: 

What currency are the prices I see in the site?

All prices are shown in the local currency.

I just placed an order, when will it ship?

Production time - takes about 3 to 5 days

Standard Shipping - takes about 5 to 10 days

Express Shipping - takes about 2 to 3 days

Tracking numbers will be provided as soon as the order has been shipped.

I am not in love with my order, can it be returned? What if there is an issue?

Please note that due to the personalization nature of our products, we do not offer refund.

We may offer a refund only if the product is defective or damaged. If the product received is incorrect, we give you 7 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all the name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty if you cancel within 24 hours of placing your order! Due to the nature of the personalized products in our store, once the product is printed, we cannot sell it to anyone else and hence cannot offer you a refund. 

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at  support@vemzy.store. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to  support@vemzy.store and we will be happy to assist you in any way we can. 

Alternatively, use the chat option on our website to chat with one of our friendly staff member who will be happy to help you out.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.